We have gathered our most Frequently Asked Question, if we have missed your question just give us a call 321-406-1964 and we will be happy to answer any that you have personally.

Online Shopping Questions
What are the delivery charges for orders from the Online Shop?
It will depend on what you order.  If we are shipping a board to you the average is $150.00 -$200.00 and we ship that via a trucking company/carrier.  Other items are shipped via USPS or Fedex and prices will vary depending on the items ordered.
Which payment methods are accepted in the Online Shop?
We accept Visa, Mastercard, American Express, Discover or you can pay via PayPal.
How long will delivery take?
Depending on where you live it can take between 2-7 days for delivery.
How secure is shopping in the Online Shop? Is my data protected?
Yes! You are very secure, we  have a secure site (SSL) that encrypts all information that is transferred over the internet for your protection.
What exactly happens after ordering?
After you place your order we receive the information and start packing it up for you to send out.  If we have any questions on your order we will give you a call or send you an email with our questions.  Once we are ready to ship it out you will receive an email with your tracking number.  You can aslo track your order through your "My Account" section on our website.  
Do I receive a receipt for my order?
Yes you will receive an email confirmation of your order which is called "Your Epic Boardsports order receipt"  It will have a recap of your order and your order umber and how much was charged to your credit card and your details. 
What is your refund policy?
Our refund policy can be found here if you have any other questions please give us a call- 321-406-1964
Stand Up Paddle Questions
What is Stand Up Paddle?
Stand up Paddleboarding, also known as stand up paddle surfing or SUP, is a water sport where you stand, with feet parallel on a board resembling a surf board but wider and thicker than an average surfboard, which gives you more buoyancy and stability.  You will use a lightweight, single blade paddle to propel, turn, and glide over the surface of the water.  You can enjoy SUP in almost any body of  water from ocean surfing, or on calm lakes, rivers gliding over the water.
Do I have to know how to swim to Stand up Paddle?
While this sport is called "stand up paddling," and not "swimming," there is always a chance that you will fall in the water while out on your board. Being able to swim is an important, if not life-saving skill to have when participating in stand up paddling, and therefore highly recommended.
Is Stand Up Paddle family friendly?
Yes we paddle with our kids all the time and they love it.  It's a great family outing that everyone enjoys!
How do I Stand up Paddleboard?
Stand Up Paddleboarding is not that hard to learn and unlike surfing you can learn on almost any body of water.  To start you will find standing up on the board and paddling will be the trickiest part.  We offer lesson for those first timers to get them started on our favorite sport of SUP!
Which paddleboard is right for me?
The choice is determined by a combination of a paddler's weight and skill, the intended use and the conditions.  Give us a call for help with choosing the right paddleboard for you if you get stuck. We have years of experience in making many happy paddlers. 
What should I wear for paddleboarding?
Wear clothing that lets you move and that can get wet: shorts and a T-shirt or a swimsuit also works well.  In colder weather consider wearing a wetsuit or drysuit.
What type of water can I SUP in?
You can enjoy SUP in almost any body of  water from ocean surfing, or on calm lakes, rivers just gliding over the water.
Do I need to wax the top of a paddleboard?
Most of the paddlesboards we sell and rent have a traction pad attached to the top of the board.  These traction pads provide reliable grip and should not be waxed.  If you choose a paddleboard that doesn't have such a pad or soft-top, you'll need to use a base wax and a grip wax to provide traction.
Can the fins be removed?
Yes they can be removed for travel and storage but you won't want to paddle with out them as they help with navigating through the water 
Where is the best place to stand on a paddleboard?
Stand just behind the center point (typically this is where the the carry handle is located) The nose (front) of the boards shouldn't pop out of the water and the tail shouldn't dig in.
What does a full paddleboarding setup cost?
Depending on which models/brands you choose, the cost of the board and paddles range from about $1,200 - $2,300 (this estimate does not include the PFD).  Give us a call and we can help you figure out what you need and what will work within your budget.  
Sup Lessons and Tours Questions
Is there a minimum age or size to paddleboard?
The minimum age is 7 years old.  There is no maximum age, as long as you are in good health there is no reason not to get out on the water.  We have a boards that will accommodate almost anyone up to 285lbs.
How do I prepare for a paddle board tour?
Be well rested, hydrated, with a good breakfast in your stomach. Sun protection like UV shirts, a hat/visor and sunscreen are recommended.
What do I need to bring with me?
Please wear a swimsuit and sun protection, and you can wear shorts and a T-shirt over you suit if you feel more comfortable.  You may want to bring something to drink for after the tour/lesson.  Please bring your ID or if you are a minor an adult that can sign for you.
I am just one person; can I join a group lesson or tour?
Yes that may be possible, just give us a call 321-406-1964, and we can let you know if we have a group going out or or we can give you a individual lesson.
Is gratuity included?
No and it's not required.  If you want to let us know what a great job we did just give us a write up on Trip Advisor or Yelp!!  Or referrals are always welcome too!
Where do I go for my lessons?
Location is determined when the lesson is booked. Frequently, we meet at the shop first to take care of gear requirements, waiver paperwork, and payment.
Are there alligators in the river?”
YES. The lagoons and rivers in the Central Florida area are teeming with wildlife: alligators included.  But in reality, you need to be worried more about sunburn and dehydration than you do about the big attack by an alligator!  An alligator sighting is very rare and would be something you can tell all your friends!
What happens if conditions are unfavorable for SUP'ing on the day I have my tour scheduled?”
Should weather or wave conditions cause us to cancel a lesson, we will make ever effort to reschedule.  We average at 98% SUP'ing  factor during the summer months, so we rarely miss a day.  Your safety and enjoyment is our concern so we will reschedule your lesson or tour if conditions are unsafe or unfavorable. We do check the weather constantly to make sure things look good for you and try to book knowing the advance conditions.
What types of payment do you accept in the store?”
We accept Visa, MasterCard, American Express, Discover Credit Card, Cash or Check.